Alojamiento para la libertad de expresión en Suiza | Servidores centrados en la privacidad
Aloje sus contenidos de forma segura con Free Speech Hosting en Suiza. Benefíciese de las leyes de privacidad suizas y de la protección DMCA-free.
1. Who controls your personal data
Cyberlocker Switzerland S.A. is the controller responsible for personal data processed in connection with SwissHosting orders, accounts, support, billing, website use, and service administration.
Complete before publishing: add the company’s registered address, privacy contact email, and any appointed data-protection representative or advisor.
2. Information we collect
We may collect information that you provide when requesting information, placing an order, opening an account, paying an invoice, contacting support, or otherwise using our services.
Identity and account dataName, company name, account identifiers, and authentication-related information.
Contact dataEmail address, mailing address, telephone number, and support contact details.
Order and billing dataServices ordered, invoices, payment status, transaction references, and billing communications.
Support and correspondenceMessages, tickets, troubleshooting details, abuse reports, and service-related communications.
Website and device dataIP address, browser type, device information, referring pages, timestamps, and security events where collected.
Compliance dataInformation reasonably required to investigate fraud, abuse, unauthorized access, or violations of applicable policies.
3. Service and infrastructure data
As an infrastructure provider, we may technically process or host information controlled by customers. Depending on the service and customer configuration, this can include:
- Server content, files, applications, and backups;
- Databases and storage volumes;
- Electronic mail and related metadata;
- Storage area network files;
- VPN, network, authentication, or access records generated by configured systems;
- Logs created by servers, security systems, support tools, or network equipment;
- Any other information uploaded, stored, transmitted, or automatically generated through a customer’s service.
Customers remain responsible for the content they place on their services and for configuring their systems, applications, logging, user permissions, and retention settings. We do not use customer-hosted content for advertising or unrelated profiling.
4. How we use information
- Process orders, activate services, maintain accounts, and administer invoices;
- Provide technical support, troubleshooting, maintenance, and network operations;
- Communicate about service availability, security, billing, policy, or abuse matters;
- Protect accounts, systems, customers, networks, and infrastructure against fraud, intrusion, misuse, and operational threats;
- Enforce our Terms of Service and Acceptable Use Policy;
- Meet applicable legal, regulatory, accounting, and recordkeeping requirements;
- Improve service reliability, capacity planning, and operational performance using appropriately limited technical data.
Customer-hosted content and service logs are accessed only when reasonably necessary for service delivery, security, troubleshooting, abuse investigation, policy enforcement, or compliance with a valid legal obligation.
5. Grounds for processing
Depending on the context and applicable law, we process personal data where necessary to provide contracted services, comply with legal obligations, protect legitimate operational and security interests, prevent misuse, or act with your consent where consent is required.
Where Cyberlocker Switzerland S.A. processes customer data on behalf of a business customer, the business customer may act as controller and Cyberlocker Switzerland S.A. may act as processor for that specific processing activity.
6. How we protect information
We use technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. Measures may include:
- Encrypted transmission using TLS/SSL where supported;
- Encryption or secure hashing for selected sensitive data at rest;
- Role-based and need-to-know access restrictions;
- Authentication, access logging, monitoring, and network security controls;
- Confidentiality obligations for personnel and contractors;
- Incident response, backup, recovery, and operational security procedures.
No internet service or storage system can be guaranteed completely secure. Customers should maintain secure credentials, current software, backups, and appropriate access controls for their own systems.
7. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including service administration, security, dispute resolution, accounting, legal compliance, and enforcement of agreements.
- Active-account data: generally retained while the account or service remains active.
- Cancelled-service content: scheduled for deletion according to the service termination process and backup lifecycle.
- Account and billing records: may be retained longer where required for accounting, tax, fraud prevention, legal claims, or regulatory obligations.
- Security and abuse records: retained only as long as reasonably necessary for investigation, prevention, or legal defense.
Where operationally feasible and no longer subject to a legal or security hold, customer service data is targeted for deletion within 30 days after cancellation. Residual copies may remain temporarily in backups until they rotate out under the applicable backup schedule.
8. When information may be disclosed
We do not sell personal data. We may disclose limited information only where necessary to:
- Authorized employees and contractors who require access for their duties and are bound by confidentiality obligations;
- Payment, banking, fraud-prevention, communications, security, or infrastructure providers used to deliver the service;
- Professional advisers such as lawyers, auditors, or insurers where reasonably necessary;
- A successor entity in connection with a merger, restructuring, financing, or sale, subject to appropriate confidentiality protections;
- Competent authorities where disclosure is required by applicable law or a legally binding order.
Service providers are expected to process information only for the contracted purpose and to apply appropriate confidentiality and security safeguards.
10. International processing and service providers
Some support, payment, communications, security, or technical providers may process limited data outside Switzerland. Where this occurs, we use appropriate contractual, organizational, or legal safeguards as required by applicable data-protection law.
Customer-selected network destinations, remote users, domain providers, payment networks, and third-party software may also cause data to be transmitted internationally under the customer’s direction.
11. Your privacy rights
Subject to applicable law and any lawful limitations, you may request:
- Confirmation of whether we process personal data about you;
- Access to relevant personal data and information about its processing;
- Correction of inaccurate or incomplete information;
- Deletion or restriction of processing where legally available;
- Withdrawal of consent for future processing where consent is the basis used;
- Information about recipients, retention, source, or international disclosures where applicable.
We may need to verify identity before responding. Requests may be limited where necessary to protect other persons, confidential information, security, legal claims, or overriding lawful interests.
13. Changes to this policy
We may update this Privacy Policy to reflect legal, operational, technical, or service changes. The revised version will be posted on the SwissHosting website with a new “Last updated” date. Material changes may also be communicated through account notices, email, or relevant service pages where appropriate.
14. Privacy contact
Questions, access requests, correction requests, or privacy complaints should be sent to the designated privacy contact for Cyberlocker Switzerland S.A.
Privacy email: [INSERT PRIVACY EMAIL]
Registered address: [INSERT REGISTERED COMPANY ADDRESS]
Company: Cyberlocker Suiza S.A.
This template should be reviewed by qualified Swiss legal counsel before publication, especially the controller details, processor relationships, retention periods, international transfers, cookies, and legal-request procedures.
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