Terms & Conditions

1. Contract Duration & Termination

Clients enter into a renewable monthly service agreement unless another arrangement is confirmed in writing. Monthly contracts automatically renew unless the Client submits written cancellation in accordance with Section 8.
Cyberlocker Switzerland S.A. reserves the right to suspend or terminate services for non-payment (Section 11) or violations of this Agreement or the Acceptable Use Policy (AUP).

2. Service Fees & Billing

Service fees begin on the initial order date, which becomes the Billing Anniversary for all future charges, including upgrades, additional services, cancellations, and service credits. All fees are payable in advance of each service cycle.

3. Upgrade Costs

• On Billing Anniversary: Full monthly fee applies and recurs monthly on the same anniversary date.

• After Billing Anniversary: Charges are prorated until the next Billing Anniversary, billed as a one-time fee, with subsequent full charges resuming on the Billing Anniversary.

4. Additional Services

Additional services are billed in the same manner as upgrades:

• Full monthly charges if ordered on the Billing Anniversary.

• Prorated charges if ordered afterward, followed by regular monthly billing on the Billing Anniversary.

5. One-Off Fees

Setup fees, administrative fees, and late fees are immediately due. Bandwidth overages are billed after the cycle in which they occur at the following standard rate:

• USD $0.10 per GB (unless otherwise agreed).

6. Taxes & Currency Adjustments

Customers in the Republic of Panama are responsible for all applicable sales taxes. Cyberlocker Switzerland S.A. reserves the right to adjust monthly fees in response to significant currency exchange fluctuations. Clients will be notified 30 days in advance of price changes. If the Client disagrees, services may be canceled at the next billing cycle.

7. Service Credits

• May be applied only to future invoices.

• Are non-transferable, non-refundable, and non-convertible to cash.

• Expire automatically upon full termination of the account.

8. Cancellation Policy

• Clients must provide minimum 3 days written notice prior to their Billing Anniversary for cancellations or downgrades.

• Failure to do so results in a full additional billing cycle.

• Early cancellation requests are executed on the next Billing Anniversary, with services remaining online until the reclamation process.

9. Data Post-Termination

All residual customer data will be securely deleted after account termination to protect privacy.

10. Restrictions on Shared Hosting & VPS

Clients must comply with system usage limits, including CPU, memory, I/O, query duration, and fair resource allocation. Violations may result in immediate suspension or termination without refund.

11. Non-Payment Consequences

• Payments are due on the Billing Anniversary.

• Accounts overdue by more than 7 days are subject to termination and service reclamation.

• A $25 late fee may be applied for failed payments.

12. Data Responsibility

Cyberlocker Switzerland S.A. follows industry best practices for data integrity, backup, and security. However, ultimate responsibility for data protection rests with the Client, including backup, retention, and ownership.

13. Jurisdiction & Governing Law

This Agreement is governed by the laws of the Republic of Panama, with supplemental obligations under Swiss law where applicable. Any legal disputes shall be adjudicated exclusively in the Republic of Panama.

14. Indemnification & Liability Limitation

Clients agree to indemnify Cyberlocker Switzerland S.A. against third-party claims arising from their activities, content, or violations of law. Cyberlocker’s liability shall be limited to the equivalent of three (3) months’ service fees paid immediately prior to the event giving rise to the claim.

15. Legal Compliance & Electronic Consent

• Clients must be 18 years or older and authorized to enter into contracts.

• Service activation constitutes acceptance of this Agreement.

• Agreement is considered executed upon order placement and confirmation of terms during the online registration process.